Bookings and traveller rights

This page explains how enquiries work and the rights that apply. Specific stay conditions are sent to you personally before you commit.

An enquiry without commitment

The form lets you ask for information or a stay proposal. Sending it does not hold any dates, confirm a booking or trigger payment. Pascale reviews your request personally.

Before booking

Availability, dates, accommodation, capacity, services, total price, applicable tourist tax, additional costs, payment terms and cancellation conditions are explained before you commit. A quotation and contract are sent in personal correspondence. The booking is formed under the conditions accepted in that correspondence; the website form does not constitute acceptance of those documents. The estate has exactly 25 sleeping places in total; the accommodation allocated to your group is specified before booking.

No statutory withdrawal right for a dated stay

Under Article L.221-28(12) of the French Consumer Code, tourist accommodation for a specified date or period does not benefit from the statutory fourteen-day withdrawal right. This exception concerns the dated stay; it does not remove the traveller’s legal rights or the cancellation options applicable to the booking.

Article L.221-28 of the French Consumer Code

Cancellation, interruption and compensation

Cancellation arrangements and financial consequences are provided before booking and agreed in contractual correspondence. They remain subject to mandatory law, including rules on unfair terms, non-performance and force majeure. Where cancellation is attributable to the operator, repayment of amounts due does not remove the traveller’s right to claim compensation for legally compensable loss. Nothing on this page limits statutory refund or compensation rights or provides for automatic retention of all payments in every situation.

Condition reports and supporting evidence

Joint condition reports and supporting documents help establish the facts. They do not exclude other legally admissible evidence. Deductions for damage or additional charges must be substantiated and may be disputed. A late complaint does not automatically remove the traveller’s legal rights.

Complaints

To report a difficulty, contact Pascale OZIL at contact@lemasdeylieux.fr or +33 6 83 06 02 26. Seeking an amicable solution does not prevent legal action before the competent courts.

Personal data

Information needed for the enquiry and stay follow-up is processed by Pascale OZIL and providers needed for transmission and storage. The privacy policy explains uses, retention and how to exercise your rights.